Essential

Essential Support for Your Smart Home

A simple support plan for homeowners who want a reliable way to request help, troubleshoot common issues, and access remote support for connected home technology.

SMART-Care Essential is designed for homes that need a straightforward support option without full proactive monitoring. Whether you are at home, away, or enjoying time at the shore, Essential gives you a clear path to request support and resolve many common technology issues remotely.

Through our support partnership with Parasol, Essential members receive access to 24/7 chat-based assistance, remote diagnostics when available, and the OvrC Connect app for basic self-service troubleshooting.

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A Practical Support Plan for Everyday Technology Issues

Smart home systems are built to simplify daily life, but networks, streaming devices, routers, control systems, and connected equipment sometimes need attention. SHORE Care Essential gives you a basic support membership so help is easier to access when something is not working as expected.
 
This plan is best for homeowners who want support availability and remote troubleshooting, but do not require 24/7 system monitoring, phone-based support, seasonal inspections, or priority service scheduling.

Feature Cards

Prompt Service Scheduling

Service appointments are scheduled based on calendar availability, giving Essential members a direct path to request support when onsite help is needed.

24/7 Chat-Based Support

Get support through email, text messaging, or online chat services for common smart home, network, and connected technology issues.

Remote Diagnostics & Repair

When available, support agents can remotely troubleshoot, reboot, and help resolve issues with internet service, network components, routers, and control systems.

OvrC Connect App Access

Use the OvrC Connect app on iOS and Android devices to reboot supported internet, network, and connected technology components in your home.

Seasonal Technology Checkups

Concierge members receive pre- and post-season inspections to help ensure their systems are ready for busy shore-home seasons.

Preferred Labor Rates

Concierge members receive preferred labor rates for eligible onsite service work.

Choose the SMART-Care Plan That Fits Your Home

Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.

Essential Membership Plan

$59.99/mo

Billed Annually
($767.62 including NJ sales tax)

Includes
  • Prompt service scheduling
  • 24/7 chat-based support
  • Remote diagnostics and repair
  • OvrC Connect app access
Best For
  • Smaller smart home systems
  • Primary residences with basic connected technology
  • Homeowners who prefer chat, email, or text support
  • Clients who want remote troubleshooting without proactive monitoring
  • Systems that do not require priority onsite response
Not Included
  • 24/7 phone-based support
  • 24/7 proactive system monitoring
  • Priority service scheduling
  • Pre-season technology inspection
  • Post-season technology inspection
  • Preferred labor rates

Enroll in SMART-Care Essential

Complete the form below to enroll in SMART-Care Essential. Your membership renews annually and provides access to the Essential support benefits listed above.
Essential Enrollment Form

SMART-Care Essential Membership Plan

By submitting this form, you agree to enroll in SMART-Care Essential and authorize annual billing for the Essential Membership Plan. SMART-Care Essential automatically renews for additional annual terms unless either party provides written notice of cancellation at least 30 days before the end of the current term.

Onsite service is not included unless otherwise stated in your service agreement. If an issue cannot be resolved remotely, SHORE Smart Home may schedule an onsite service visit at standard service rates.

FAQs

What Essential Covers

Find answers to common questions about smart home integration, lighting control, motorized shades, whole-home audio, home theater, and ongoing support for homes in South Jersey.

No. Essential includes 24/7 chat-based support through email, text messaging, or online chat. Phone-based support is included in higher-tier SMART-Care plans.

No. Essential does not include 24/7 proactive system monitoring. For monitored support, choose the Enhanced or Concierge plan.

Many common issues can be reviewed remotely. When possible, support agents may troubleshoot, reboot, or help repair supported internet, network, router, and control system issues.

If the issue requires onsite support, SHORE Smart Home can schedule a service visit. Onsite service is billable unless otherwise stated in your agreement.

Get Simple Support for Your Connected Home

SMART-Care Essential gives you a reliable first level of support for everyday smart home and network issues, with access to remote troubleshooting and self-service tools when you need them.

Enroll in Essential
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