Essential Support for Your Smart Home
A simple support plan for eligible homes that need a reliable way to request help, troubleshoot common issues, and access remote support for connected home technology.
SMART-Care Essential is designed for homes that need a straightforward support option without full proactive monitoring. It gives homeowners a clear path to request support and resolve many common technology issues remotely when the home has the proper remote-service tools in place.
Through our support partnership with Parasol, Essential members may receive access to 24/7 chat-based assistance, remote diagnostics when available, and the OvrC Connect app for basic self-service troubleshooting.
SMART-Care eligibility must be reviewed by SHORE Smart Home before service coverage begins. Some homes may require an onboarding visit, system update, or remote-access setup before they can be supported.
A Practical Support Plan for Everyday Technology Issues
Smart home systems are built to simplify daily life, but networks, streaming devices, routers, control systems, and connected equipment still need attention from time to time. SMART-Care Essential gives eligible homeowners a basic support membership so help is easier to request when something is not working as expected.
This plan is best for homeowners who want access to support and remote troubleshooting, but do not require 24/7 phone-based support, proactive system monitoring, seasonal inspections, priority scheduling, or preferred labor rates.
Before SMART-Care Essential begins, SHORE Smart Home must confirm that the residence has the required remote-support access in place. If additional hardware, software updates, or onboarding work is needed, our team will review those steps before membership begins.
What SMART-Care Essential Includes
SMART-Care Essential is designed for homeowners who want a simple, reliable way to request support, access remote troubleshooting, and manage common connected-home issues. These benefits depend on compatible remote-service access being available at the residence.
Prompt Service Scheduling
Request service through a clear support path when onsite help is needed. Essential members are scheduled based on calendar availability and standard service procedures.
24/7 Chat-Based Support
Get support through email, text messaging, or online chat for common smart home, network, streaming, and connected technology issues.
Remote Diagnostics & Repair
When available, support agents can remotely troubleshoot, reboot, and help resolve issues with internet service, network components, routers, and control systems.
Choose the SMART-Care Plan That Fits Your Home
Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.
$59.99/mo
Eligibility review required before membership begins. Billed annually once approved.
SMART-Care Essential begins after SHORE Smart Home confirms that the residence has the required remote-support access in place.
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FAQs
What SMART-Care Essential Covers
Find answers to common questions about SMART-Care Essential, remote support, eligibility requirements, OvrC access, and what happens when an issue cannot be resolved remotely.
Support That Starts Before a Service Visit
Many smart home issues can be diagnosed before a technician ever arrives onsite. With OvrC-enabled systems, SHORE Smart Home can remotely access supported devices, check system status, restart equipment, review connectivity, and troubleshoot common issues more efficiently.
That remote visibility helps reduce unnecessary site visits, speeds up support, and gives our team a clearer understanding of what is happening inside the home’s technology system.
For eligible SMART-Care clients, OvrC is part of a more responsive support experience — helping keep networks, entertainment systems, control systems, and connected devices easier to manage over time.
Get SMART-Care Support for Your Home
SMART-Care Essential gives eligible homeowners a reliable first level of support for everyday smart home and network issues, with access to remote troubleshooting and self-service tools when the system is properly configured.
Before membership begins, SHORE Smart Home will review the residence to confirm that the system is eligible and SMART-Care Essential is the right fit.