Smart Home Support, Simplified
SMART-Care provides smart home support plans designed to keep your connected home reliable, maintained, and easier to manage after installation.
From networks and Wi-Fi to lighting, entertainment, control systems, surveillance, and connected devices, today’s homes rely on technology working together behind the scenes. SMART-Care provides smart home support plans designed to protect that experience for modern connected homes.
Through our partnership with Parasol, SHORE Smart Home can provide remote technical support beyond normal business hours, helping resolve many common issues quickly without waiting for an onsite visit.
Peace of Mind for the Technology Behind Your Home
A well-designed smart home should be simple to use, but the systems behind it are sophisticated. SMART-Care provides a clear support path when something stops working, needs attention, or requires remote troubleshooting.
Whether you need help with a control system, streaming issue, network device, surveillance camera, lighting scene, or remote access problem, our support plans help keep your home connected, comfortable, and ready to enjoy.
Why Ongoing Smart Home Support Matters
A connected home depends on more than the original installation. Networks, lighting control, shades, audio, video, security, remote access, and control systems all benefit from ongoing support as software changes, devices are updated, internet service changes, and the way the home is used evolves.
SMART-Care helps provide a more predictable support experience. Instead of waiting until something becomes frustrating, homeowners have a clearer path for service, remote troubleshooting, system checkups, and long-term care. That support can be especially valuable for shore homes, seasonal residences, and properties where technology needs to be ready when the homeowner arrives.
What SMART-Care Helps With
Proactive System Monitoring
We monitor supported home technology systems and connected devices so many issues can be identified before they become bigger problems.
Remote Diagnostics & Repair
Many service issues can be reviewed and resolved remotely, reducing downtime and avoiding unnecessary onsite visits.
Nights & Weekend Support
Select plans include access to expanded support coverage outside standard business hours.
Priority Service Scheduling
Higher-tier plans receive faster scheduling priority when onsite service is needed.
Seasonal Technology Checkups
Concierge members receive pre- and post-season inspections to help ensure their systems are ready for busy shore-home seasons.
Preferred Labor Rates
Concierge members receive preferred labor rates for eligible onsite service work.
Choose the SMART-Care Plan That Fits Your Home
Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.
$59.99/mo
Billed Annually
A value-focused support plan for homeowners who want a simple way to request help and receive remote troubleshooting for supported systems.
Includes
Best For
Primary residences, smaller systems, or homeowners who want basic support access without proactive monitoring.
$99.99/mo
Billed Annually
A proactive support plan for connected homes that rely on strong networks, control systems, entertainment, and smart-home technology.
Includes
Best For
Smart homes with integrated control, networking, surveillance, lighting, entertainment, or other connected systems that benefit from monitoring and faster troubleshooting.
$189.99/mo
Billed Annually
Our highest level of smart-home support, designed for larger homes, seasonal residences, and clients who want priority service and added care throughout the year.
Includes
Best For
Shore homes, luxury residences, larger integrated systems, and homeowners who want the most responsive support experience.
The Parasol support team will remotely resolve issues whenever possible. If an issue cannot be resolved remotely, it will be escalated to the SHORE Smart Home onsite service team. Onsite technical support is billable unless otherwise stated in your service agreement.
Support That Starts Before a Service Visit
Many smart home issues can be diagnosed before a technician ever arrives onsite. With OvrC-enabled systems, SHORE Smart Home can remotely access supported devices, check system status, restart equipment, review connectivity, and troubleshoot common issues more efficiently.
That remote visibility helps reduce unnecessary site visits, speeds up support, and gives our team a clearer understanding of what is happening inside the home’s technology system.
For SMART-Care clients, OvrC is part of a more responsive support experience — helping keep networks, entertainment systems, control equipment, and connected devices easier to manage over time.
Keep Your Smart Home Ready for Everyday Living
Technology should make your home easier to enjoy, not harder to manage. With SMART-Care, you have a support partner ready to help keep your smart home connected, responsive, and reliable.
Need a Side-by-Side Comparison?
Not sure which plan fits? Compare Essential, Enhanced, and Concierge side by side to see the differences in support access, monitoring, scheduling, seasonal inspections, and preferred labor rates.