Compare SMART-Care Plans
Compare SMART-Care plans with a quick side-by-side guide to help you choose the right level of smart home support.
Every connected home is different. Some homes need a simple way to request support and receive remote troubleshooting. Others benefit from proactive monitoring, phone-based support, priority scheduling, seasonal inspections, and preferred labor rates.
Use the comparison below to see how Essential, Enhanced, and Concierge differ.
Three Levels of Support. One Clear Path.
SMART-Care is designed to provide the right level of support based on the size of your system, how often the home is used, and how quickly you want access to help when something needs attention.
Essential provides a practical support path for smaller systems. Enhanced adds proactive monitoring and phone-based support. Concierge provides the most complete support experience for larger homes, seasonal residences, and clients who want priority service and added care throughout the year.
SMART-Care Plans Comparison
Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.
|
Feature |
Essential |
Enhanced |
Concierge |
|---|---|---|---|
|
Monthly Price |
$59.99/mo |
$99.99/mo |
$189.99/mo |
|
Billing |
Billed Annually |
Billed Annually |
Billed Annually |
|
Prompt Service Scheduling |
Included |
Included |
— |
|
Priority Service Scheduling |
— |
— |
Included |
|
24/7 Chat-Based Support |
Included |
— |
— |
|
24/7 Phone-Based Support |
— |
Included |
Included |
|
24/7 System Monitoring |
— |
Included |
Included |
|
Remote Diagnostics & Repair |
Included |
Included |
Included |
|
OvrC Connect App Access |
Included |
Included |
Included |
|
Pre-Season Technology Inspection |
— |
— |
Included |
|
Post-Season Technology Inspection |
— |
— |
Included |
|
Preferred Labor Rates |
— |
— |
Included |
Which SMART-Care Plan Is the Best Fit?
$59.99/mo
A practical support plan for primary residences, smaller systems, or homeowners who want reliable support access without proactive monitoring.
Best For
Smaller systems, primary residences, and clients who want a simple way to request help and receive remote troubleshooting.
$99.99/mo
A proactive support plan for connected homes that rely on strong networks, control systems, entertainment, surveillance, lighting, and other smart-home technology.
Best For
More connected homes that benefit from monitoring, phone-based support, and faster troubleshooting.
$189.99/mo
The highest level of SMART-Care support, designed for larger homes, luxury residences, seasonal properties, and clients who want priority service and added care throughout the year.
Best For
Shore homes, larger integrated systems, seasonal residences, and homeowners who want the most responsive support experience.
Clear Support, Clear Expectations
SMART-Care provides a clearer support path for connected homes, including remote diagnostics and repair. When an issue cannot be resolved remotely, it can be escalated to the SHORE Smart Home onsite service team.
Onsite technical support is billable unless otherwise stated in your service agreement. Concierge members receive preferred labor rates for eligible onsite service work.
SMART-Care support may use tools such as OvrC for remote diagnostics, rebooting supported devices, and helping resolve connected-home issues more efficiently.
Not Sure Which Plan Fits Your Home?
SHORE Smart Home can help you choose the SMART-Care plan that matches your system, your home, and the level of support you want throughout the year.
You can also learn more about the overall SMART-Care program before choosing a plan.