Warranties

SHORE Smart Home works with premium manufacturers and professionally integrated systems designed for long-term performance. Warranty coverage may vary by product and manufacturer, so we want to make the process as clear and straightforward as possible.

In general, your project may include coverage from the product manufacturer, coverage related to SHORE Smart Home’s installation workmanship, and optional ongoing service through a maintenance or Support Care plan.

1. Manufacturer Warranties

Most products installed by SHORE Smart Home are covered by a manufacturer’s limited warranty. Warranty terms, coverage periods, and remedies are set by the manufacturer and may differ by brand and product category.

Manufacturer warranties typically cover defects in materials or workmanship under normal residential use, subject to the manufacturer’s terms, conditions, and exclusions.

Where applicable, manufacturer warranty documentation is available upon request or included with the product.

2. Installation and Workmanship

SHORE Smart Home stands behind the quality of our installation work. If an issue arises that is determined to be the result of our installation workmanship, we will work with you to address it in accordance with the terms of your project and applicable coverage period.

Installation or workmanship coverage does not extend to:

• Manufacturer defects
• Abuse, misuse, neglect, or accidental damage
• Damage caused by power events, weather, water intrusion, construction activity, or third parties
• Changes, tampering, or repairs performed by others
• Issues related to customer-supplied or pre-existing equipment unless expressly agreed in writing

3. Customer-Supplied or Existing Equipment

Unless specifically stated in writing, SHORE Smart Home does not provide warranty coverage for customer-supplied, third-party, or existing equipment not purchased through us.

If we are asked to integrate, troubleshoot, move, or reconnect existing equipment, any related labor, service, repair, or replacement may be billable.

4. Service, Support, and Maintenance Plans

Warranty coverage is not the same as ongoing support.

Manufacturer warranties generally cover qualifying product defects, but they do not typically include priority response, system optimization, after-hours service, reprogramming, changes in user preferences, network changes, or support for issues unrelated to a warrantable defect.

For clients who want continued coverage and preferred support benefits, SHORE Smart Home offers Support Care options for ongoing service and system support.

5. How Warranty Service Is Handled

If you believe a product or system component may be covered under warranty, please contact our team so we can help evaluate the issue.

Depending on the situation, warranty service may include:

• Remote troubleshooting
• Onsite diagnosis
• Manufacturer claim coordination
• Repair, replacement, or service as determined by the applicable manufacturer or warranty terms

In some cases, diagnostic labor, travel, after-hours service, or non-warranty-related work may be billable even if a manufacturer warranty claim is being evaluated.

6. Returns, Exchanges, and Custom-Order Products

Because many products installed by SHORE Smart Home are custom ordered, programmed, configured, or installed specifically for a project, returns and exchanges may be limited or unavailable.

Opened, installed, programmed, custom-finished, made-to-order, clearance, and special-order items are generally non-returnable unless required by law or approved in writing.

Any approved return may be subject to inspection, manufacturer approval, packaging requirements, freight charges, and applicable restocking fees.

7. Exclusions and Limitations

Warranty coverage may be excluded or limited in situations involving:

• Normal wear and tear
• Cosmetic damage after installation
• Abuse, misuse, neglect, or improper operation
• Environmental conditions outside manufacturer specifications
• Internet, networking, utility, or third-party service interruptions
• Software, firmware, or platform changes outside our control
• Unauthorized modifications or service by others

Any implied warranties that may apply are limited to the extent permitted by applicable law. Certain products may also be subject to manufacturer-designated limited warranty terms.

8. Third-Party Platforms and Services

Many smart home systems rely on third-party platforms, cloud services, apps, internet service providers, mobile devices, and utility power. SHORE Smart Home does not guarantee uninterrupted performance of third-party services or platforms that we do not own or control.

When issues are caused by third-party providers or external network conditions, related troubleshooting or coordination may fall outside standard warranty coverage.

9. After-Hours Support for Non-Contract Clients

After-hours support for clients without an active maintenance plan is available on a billable basis at $49 per incident, which includes the first 15 minutes of support. Additional support time is billed at $5.00 per minute.

For clients interested in ongoing coverage and preferred support benefits, please visit our Support Care page or call our team for more information.

10. Questions? We’re Here to Help

If you have questions about product coverage, workmanship, support, or the status of a warranty issue, our team is here to help.

SHORE Smart Home
430 Tilton Rd, Suite 2
Northfield, NJ 08225
Phone: 609-645-1300
Email: support@shoresmarthome.pro