Enhanced

Proactive Support for Your Connected Home

A smart home support plan for homeowners who want 24/7 phone-based assistance, proactive system monitoring, and remote troubleshooting for the technology that keeps their home connected.

SMART-Care Enhanced is designed for homes that rely on connected technology every day. From networks and Wi-Fi to control systems, entertainment, surveillance, and connected devices, Enhanced gives you a stronger level of support than a basic service plan.

Through our support partnership with Parasol, Enhanced members receive access to 24/7 phone-based assistance, proactive system monitoring, remote diagnostics when available, and the OvrC Connect app for basic self-service troubleshooting.

Enroll in Enhanced
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A Proactive Support Plan for Modern Smart Homes

Connected homes depend on many systems working together behind the scenes. SMART-Care Enhanced helps protect that experience with remote support, proactive monitoring, and direct access to live technical support agents when something needs attention.
 
This plan is best for homeowners who want more than basic support, but do not require Concierge-level benefits such as next-business-day priority service, seasonal technology inspections, or preferred labor rates.

Feature Cards

Dedicated Phone-Based Support

Enhanced members receive access to 24/7/365 phone-based technical support from trained support agents who can assist with many common home technology issues.

24/7 System Monitoring

Supported connected devices can be monitored around the clock. If a monitored device fails to check in, a remote technician is notified and can attempt to resolve the issue.

Remote Diagnostics & Repair

When available, support agents can remotely troubleshoot, reboot, and help resolve issues with internet service, network components, routers, and control systems.

OvrC Connect App Access

Use the OvrC Connect app on iOS and Android devices to reboot supported internet, network, and connected technology components in your home.

Enhanced Membership Plan

$99.99/mo

Billed Annually
($1,279.15 including NJ sales tax)

Plan Summary

Enhanced is the proactive SMART-Care membership for homeowners who want live phone support, remote troubleshooting, and monitoring for supported smart-home technology.
Includes
  • Prompt service scheduling
  • 24/7 phone-based support
  • 24/7 system monitoring
  • Remote diagnostics and repair
  • OvrC Connect app access
Best For
  • Homes with integrated smart-home control
  • Connected homes with networks, Wi-Fi, streaming, and surveillance
  • Homeowners who prefer phone-based support
  • Clients who want proactive monitoring for supported devices
  • Shore homes or primary residences that need dependable remote support
Not Included
  • Concierge priority service scheduling
  • Next-business-day onsite service target
  • Pre-season technology inspection
  • Post-season technology inspection
  • Preferred labor rates

Enroll in SMART-Care Enhanced

Complete the form below to enroll in SMART-Care Enhanced. Your membership renews annually and provides access to the Enhanced support benefits listed above.
Enhanced Enrollment Form

SMART-Care Enhanced Membership Plan

By submitting this form, you agree to enroll in SMART-Care Enhanced and authorize annual billing for the Enhanced Membership Plan. SMART-Care Enhanced automatically renews for additional annual terms unless either party provides written notice of cancellation at least 30 days before the end of the current term.

Onsite service is not included unless otherwise stated in your service agreement. If an issue cannot be resolved remotely, SHORE Smart Home may schedule an onsite service visit at standard service rates.

FAQs

What Enhanced Covers

Yes. Enhanced includes 24/7 phone-based technical support for common smart home, network, and connected technology issues.

Yes. Enhanced includes 24/7 system monitoring for supported connected devices. If a monitored device fails to check in, a remote technician can be notified and attempt to resolve the problem.

Many common issues can be reviewed remotely. When possible, support agents may troubleshoot, reboot, or help repair supported internet, network, router, and control system issues.

If the issue requires onsite support, SHORE Smart Home can schedule a service visit. Onsite service is billable unless otherwise stated in your agreement.

Get Proactive Support for Your Smart Home

SMART-Care Enhanced gives you a stronger level of support for connected living, with phone-based help, proactive monitoring, remote troubleshooting, and self-service tools designed to keep your home technology running smoothly.

Enroll in Enhanced
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