Premium Support for Your Smart Home

Our highest level of smart home support for homeowners who want priority service, proactive monitoring, seasonal technology inspections, and a more responsive support experience.

SMART-Care Concierge is designed for larger homes, shore homes, seasonal residences, and clients who want the most complete support experience for their connected home technology.

Through our support partnership with Parasol, approved Concierge members receive access to 24/7 phone-based assistance, proactive system monitoring, remote diagnostics when available, and the OvrC Connect app. Concierge also adds priority service scheduling, preferred labor rates, and pre- and post-season technology inspections.

SMART-Care Concierge eligibility must be reviewed by SHORE Smart Home before membership begins. Some homes may require an onboarding visit, system update, or remote-access setup before they can be supported.

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The Highest Level of SMART-Care Support

Luxury smart homes and seasonal shore homes rely on technology working properly when the home is in use. SMART-Care Concierge is our most complete support plan, combining proactive remote support with added onsite-care benefits for eligible homes.

This plan is best for homeowners who want priority scheduling, seasonal technology preparation, preferred labor rates, and a more hands-on support relationship throughout the year.

What SMART-Care Concierge Includes

SMART-Care Concierge is designed for homeowners who want SHORE Smart Home’s most complete support experience, including priority service scheduling, 24/7 phone-based support, proactive system monitoring, remote diagnostics when available, OvrC Connect app access, preferred labor rates, and seasonal technology inspections for eligible homes.

Priority Service Scheduling

Concierge members receive priority scheduling for onsite service needs, with next-business-day service target availability Monday through Friday when scheduling allows.

Priority Phone-Based Support

Concierge members receive access to 24/7/365 phone-based technical support from trained support agents who can assist with many common home technology issues.

24/7 System Monitoring

Supported connected devices can be monitored around the clock when compatible remote-access tools are in place. If a monitored device fails to check in, a remote technician is notified and can attempt to resolve the issue.

Remote Diagnostics & Repair

When available, support agents can remotely troubleshoot, reboot, and help resolve issues with internet service, network components, routers, and control systems.

OvrC Connect App Access

Use the OvrC Connect app on iOS and Android devices to reboot supported network and connected technology components in your home.

Preferred Labor Rates

Concierge members receive preferred labor rates for eligible onsite service work. A schedule of Concierge service rates can be provided upon request.

Pre-Season Technology Inspection

Before the season begins, SHORE Smart Home can inspect supported home technology, apply relevant updates, test key systems, prepare seasonal outdoor equipment, and confirm the home is ready for use.

Post-Season Technology Inspection

After the season ends, SHORE Smart Home can inspect supported technology, remove or cover seasonal outdoor equipment, review system status, and provide a report for any recommended maintenance or repairs.

Choose the SMART-Care Plan That Fits Your Home

Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.

Concierge Membership Plan

$189.99/mo

Eligibility review required before membership begins. Billed annually once approved.

SMART-Care Concierge begins after SHORE Smart Home confirms that the residence has the required remote-support access in place.

Includes

Priority service scheduling
24/7 phone-based support
24/7 system monitoring
Remote diagnostics and repair
OvrC Connect app access
Pre-season technology inspection
Post-season technology inspection
Preferred labor rates

Best For

Shore homes and seasonal residences
Larger integrated smart homes
Luxury homes with multiple connected systems
Homeowners who want priority onsite scheduling
Clients who want pre- and post-season technology preparation
Systems with outdoor audio, outdoor TVs, networks, surveillance, control, lighting, and entertainment technology

Not Included

Included onsite labor unless specifically stated in your service agreement
Preferred After-Hours, Weekend, Or Holiday Rates Unless Specifically Stated
Replacement equipment, parts, or third-party service provider fees
Repairs or maintenance outside the supported technology scope

FAQs

Common Questions About Concierge

Find answers to common questions about SMART-Care Concierge, priority support, proactive monitoring, seasonal inspections, eligibility requirements, OvrC access, and remote troubleshooting.

Yes. SMART-Care Concierge includes priority scheduling for onsite service needs, with next-business-day service target availability Monday through Friday when scheduling allows.

Yes. Concierge includes 24/7 phone-based support through our support partnership with Parasol.

Yes. Supported connected devices can be monitored around the clock when compatible remote-access tools are in place.

Concierge includes pre-season and post-season technology inspections for supported systems. These visits may include system checks, relevant updates, outdoor technology preparation, and recommendations for maintenance or repairs.

If an issue cannot be resolved remotely, SHORE Smart Home may schedule an onsite service visit based on Concierge priority scheduling and the terms of the service agreement.

No. Concierge requires compatible remote-service access and must be reviewed by SHORE Smart Home before membership begins.

Some homes may require an onboarding visit, network update, Control4 update, or compatible remote-access hardware before SMART-Care support can begin.

No. SMART-Care enrollment begins with a review. This allows SHORE Smart Home to confirm that the home can be properly supported before membership and billing begin.

Support That Starts Before a Service Visit

Many smart home issues can be diagnosed before a technician ever arrives onsite. With OvrC-enabled systems, SHORE Smart Home can remotely access supported devices, check system status, restart equipment, review connectivity, and troubleshoot common issues more efficiently.

That remote visibility helps reduce unnecessary site visits, speeds up support, and gives our team a clearer understanding of what is happening inside the home’s technology system.

For eligible SMART-Care clients, OvrC is part of a more responsive support experience — helping keep networks, entertainment systems, control systems, and connected devices easier to manage over time.

Remote smart home support for eligible Concierge clients by SHORE Smart Home

Get SMART-Care Support for Your Home

SMART-Care Concierge gives eligible homeowners our most complete level of support for smart home, network, entertainment, control, and connected technology systems, with access to phone-based support, proactive monitoring, remote troubleshooting, and seasonal technology inspections when the system is properly configured.

Before membership begins, SHORE Smart Home will review the residence to confirm that the system is eligible and SMART-Care Concierge is the right fit.