Concierge

Premium Support for Your Smart Home

Our highest level of smart home support for homeowners who want priority service, proactive monitoring, seasonal technology inspections, and a more responsive support experience.

SMART-Care Concierge is designed for larger homes, shore homes, seasonal residences, and clients who want the most complete support experience for their connected home technology.

Through our support partnership with Parasol, Concierge members receive access to 24/7 phone-based assistance, proactive system monitoring, remote diagnostics when available, and the OvrC Connect app. Concierge also adds priority service scheduling, preferred labor rates, and pre- and post-season technology inspections

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The Highest Level of SMART-Care Support

Luxury smart homes and seasonal shore homes rely on technology working properly when the home is in use. SMART-Care Concierge provides our most complete support plan, combining proactive remote support with added onsite-care benefits.
 
This plan is best for homeowners who want priority scheduling, seasonal technology preparation, preferred labor rates, and a more hands-on support relationship throughout the year.

Feature Cards

Priority Service Scheduling

Concierge members receive priority scheduling for onsite service needs, with next-business-day service target availability Monday through Friday when scheduling allows.

Priority Phone-Based Support

Concierge members receive access to 24/7/365 phone-based technical support from trained support agents who can assist with many common home technology issues.

24/7 System Monitoring

Supported connected devices can be monitored around the clock. If a monitored device fails to check in, a remote technician is notified and can attempt to resolve the issue.

Remote Diagnostics & Repair

When available, support agents can remotely troubleshoot, reboot, and help resolve issues with internet service, network components, routers, and control systems.

OvrC Connect App Access

Use the OvrC Connect app on iOS and Android devices to reboot supported internet, network, and connected technology components in your home.

Preferred Labor Rates

Concierge members receive preferred labor rates for eligible onsite service work. A schedule of Concierge service rates can be provided upon request.

Pre-Season Technology Inspection

Before the season begins, SHORE Smart Home can inspect supported home technology, apply relevant updates, test key systems, reinstall or uncover seasonal outdoor equipment, and confirm the home is ready for use.

Post-Season Technology Inspection

After the season ends, SHORE Smart Home can inspect supported technology, remove or cover seasonal outdoor equipment, review system status, and provide a report for any recommended maintenance or repairs.

Concierge Membership Plan

$189.99/mo

Billed Annually
($2,430.70 including NJ sales tax)

Plan Summary

Concierge is the premium SMART-Care membership for homeowners who want the highest level of support, priority scheduling, proactive monitoring, seasonal inspections, and preferred labor rates.
Includes
  • Priority service scheduling
  • 24/7 phone-based support
  • 24/7 system monitoring
  • Remote diagnostics and repair
  • OvrC Connect app access
  • Pre-season technology inspection
  • Post-season technology inspection
  • Preferred labor ratesRemote diagnostics and repair
Best For
  • Shore homes and seasonal residences
  • Larger integrated smart homes
  • Luxury homes with multiple connected systems
  • Homeowners who want priority onsite scheduling
  • Clients who want pre- and post-season technology preparation
  • Systems with outdoor audio, outdoor TVs, networks, surveillance, control, lighting, and entertainment technology
Not Included
  • Included onsite labor unless specifically stated in your service agreement
  • After-hours, weekend, or holiday service at standard weekday rates
  • Replacement equipment, parts, or third-party service provider fees
  • Repairs or maintenance outside the supported technology scope

Enroll in SMART-Care Concierge

Complete the form below to enroll in SMART-Care Concierge. Your membership renews annually and provides access to the Concierge support benefits listed above.
Concierge Enrollment Form

SHORE Care Concierge Membership Plan

By submitting this form, you agree to enroll in SMART-Care Concierge and authorize annual billing for the Concierge Membership Plan. SMART-Care Concierge automatically renews for additional annual terms unless either party provides written notice of cancellation at least 30 days before the end of the current term.

Onsite service is not included unless otherwise stated in your service agreement. After-hours, weekend, and holiday service may be billed at applicable service rates. If an issue cannot be resolved remotely, SHORE Smart Home may schedule an onsite service visit based on plan priority and calendar availability.

FAQs

What Concierge Covers

Find answers to common questions about smart home integration, lighting control, motorized shades, whole-home audio, home theater, and ongoing support for homes in South Jersey.

Yes. Concierge includes priority service scheduling, with next-business-day service target availability Monday through Friday when scheduling allows. After-hours, weekend, and holiday service may be billed at applicable service rates.

Yes. Concierge includes 24/7 phone-based technical support for common smart home, network, and connected technology issues.

Yes. Concierge includes 24/7 system monitoring for supported connected devices. If a monitored device fails to check in, a remote technician can be notified and attempt to resolve the problem.

Concierge includes pre- and post-season technology inspections. These inspections may include supported firmware or software updates, testing of key systems, outdoor technology preparation, battery checks, seasonal equipment setup or shutdown, and a status report if issues are discovered.

If the issue requires onsite support, SHORE Smart Home can schedule a service visit based on Concierge priority. Onsite service is billable unless otherwise stated in your agreement.

Get the Highest Level of Smart Home Support

SMART-Care Concierge gives you premium support for connected living, with priority service scheduling, 24/7 phone-based help, proactive monitoring, remote troubleshooting, seasonal inspections, and preferred labor rates.

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