SMART-Care Concierge

Our highest level of smart home support for homeowners who want priority service, proactive monitoring, seasonal technology inspections, and a more responsive support experience.

SMART-Care Concierge serves larger homes, shore homes, seasonal residences, and eligible clients who want the most complete support experience for their connected home technology.

The Highest Level of SMART-Care Support

Luxury smart homes and seasonal shore homes depend on technology being ready when the home is in use. SMART-Care Concierge combines proactive remote support with added onsite-care benefits for eligible residences.

Through our support partnership with Parasol, approved Concierge members receive 24/7 phone-based assistance, proactive system monitoring, remote diagnostics when available, and OvrC Connect access.

In addition, Concierge includes priority service scheduling, preferred labor rates, and pre- and post-season technology inspections.

What SMART-Care Concierge Includes

SMART-Care Concierge combines remote support, proactive monitoring, priority scheduling, preferred labor rates, and seasonal technology inspections for eligible homes.

Priority Service Scheduling

Concierge members receive priority scheduling for onsite service needs, with next-business-day service target availability Monday through Friday when scheduling allows.
As a result, urgent service requests move ahead of standard non-contract scheduling whenever availability permits.

Priority Phone-Based Support

Concierge members receive access to 24/7/365 phone-based technical support from trained support agents who can assist with many common home technology issues.
In many cases, support agents can resolve common technology issues without waiting for an onsite appointment.

24/7 System Monitoring

Compatible remote-access tools allow our support team to monitor supported connected devices around the clock. If a monitored device fails to check in, a remote technician receives an alert and can attempt to resolve the issue.

Remote Diagnostics & Repair

When available, support agents can remotely troubleshoot, reboot, and help resolve issues with internet service, network components, routers, and control systems.

OvrC Connect App Access

Use the OvrC Connect app on iOS and Android devices to reboot supported network and connected technology components in your home.

Preferred Labor Rates

Concierge members receive preferred labor rates for eligible onsite service work. In addition, our team can provide a schedule of Concierge service rates upon request.

Pre-Season Technology Inspection

Before the season begins, SHORE Smart Home can inspect supported home technology, apply relevant updates, test key systems, prepare seasonal outdoor equipment, and confirm the home is ready for use.

Post-Season Technology Inspection

After the season ends, SHORE Smart Home can inspect supported technology, remove or cover seasonal outdoor equipment, review system status, and provide a report for any recommended maintenance or repairs.

Choose the SMART-Care Plan That Fits Your Home

Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.

Concierge Membership Plan

$189.99/mo

Eligibility review required before membership begins. Billed annually once approved.

SMART-Care Concierge begins after SHORE Smart Home confirms that the residence has the required remote-support access in place.

Includes

  • Priority service scheduling
  • 24/7 phone-based support
  • 24/7 system monitoring
  • Remote diagnostics and repair
  • OvrC Connect app access
  • Pre-season technology inspection
  • Post-season technology inspection
  • Preferred labor rates

Best For

  • Shore homes and seasonal residences
  • Larger integrated smart homes
  • Luxury homes with multiple connected systems
  • Homeowners who want priority onsite scheduling
  • Clients who want pre- and post-season technology preparation
  • Systems with outdoor audio, outdoor TVs, networks, surveillance, control, lighting, and entertainment technology

Not Included

  • Included onsite labor unless specifically stated in your service agreement
  • Preferred After-Hours, Weekend, Or Holiday Rates Unless Specifically Stated
  • Replacement equipment, parts, or third-party service provider fees
  • Repairs or maintenance outside the supported technology scope

FAQs

Common Questions About Concierge

Find answers to common questions about SMART-Care Concierge, priority support, proactive monitoring, seasonal inspections, eligibility requirements, OvrC access, and remote troubleshooting.

Yes. SMART-Care Concierge includes priority scheduling for onsite service needs, with next-business-day service target availability Monday through Friday when scheduling allows.

Yes. Concierge includes 24/7 phone-based support through our support partnership with Parasol.

Yes. Supported connected devices can be monitored around the clock when compatible remote-access tools are in place.

Concierge includes pre-season and post-season technology inspections for supported systems. These visits may include system checks, relevant updates, outdoor technology preparation, and recommendations for maintenance or repairs.

If an issue cannot be resolved remotely, SHORE Smart Home may schedule an onsite service visit based on Concierge priority scheduling and the terms of the service agreement.

No. Concierge requires compatible remote-service access and must be reviewed by SHORE Smart Home before membership begins.

Some homes may require an onboarding visit, network update, Control4 update, or compatible remote-access hardware before SMART-Care support can begin.

No. SMART-Care enrollment begins with a review. This allows SHORE Smart Home to confirm that the home can be properly supported before membership and billing begin.

Support That Starts Before a Service Visit

Many smart home issues can be diagnosed before a technician ever arrives onsite. With OvrC-enabled systems, SHORE Smart Home can remotely access supported devices, check system status, restart equipment, review connectivity, and troubleshoot common issues more efficiently.

That remote visibility helps reduce unnecessary site visits, speeds up support, and gives our team a clearer understanding of what is happening inside the home’s technology system.

For eligible SMART-Care clients, OvrC is part of a more responsive support experience — helping keep networks, entertainment systems, control systems, and connected devices easier to manage over time.

Remote smart home support for eligible Concierge clients by SHORE Smart Home

Get SMART-Care Support for Your Home

SMART-Care Concierge gives eligible homeowners our most complete support experience for connected home technology, including phone-based support, proactive monitoring, remote troubleshooting, and seasonal technology inspections.

Before membership begins, SHORE Smart Home reviews the residence to confirm eligibility. As a result, we can determine whether Concierge is the right fit for the home.

Request SMART-Care Review
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