SMART-Care Enhanced

A smart home support plan for homeowners who want 24/7 phone-based assistance, proactive system monitoring, and remote troubleshooting for the technology that keeps their home connected.

SMART-Care Enhanced is designed for homes that rely on connected technology every day, including networks, Wi-Fi, control systems, entertainment, surveillance, and other supported devices.

A Proactive Support Plan for Modern Smart Homes

Connected homes depend on many systems working together behind the scenes. SMART-Care Enhanced helps protect that experience with remote support, proactive monitoring, and direct access to live technical support agents when something needs attention.

Through our support partnership with Parasol, Enhanced members receive 24/7 phone-based assistance, proactive system monitoring, remote diagnostics when available, and OvrC Connect access.

This plan is best for homeowners who want more than basic support but do not require Concierge-level benefits such as next-business-day priority service, seasonal technology inspections, or preferred labor rates.

What SMART-Care Enhanced Includes

SMART-Care Enhanced combines 24/7 phone-based support, proactive monitoring, remote diagnostics, and OvrC Connect access for eligible homes.

Prompt Service Scheduling

Enhanced members receive prompt service scheduling when onsite support is needed, helping requests move through a clear and organized support path.
As a result, homeowners receive a more structured response than standard non-contract service scheduling.

24/7 Phone-Based Support

Enhanced members receive access to 24/7/365 phone-based technical support from trained support agents who can assist with many common home technology issues.
In many cases, those issues can be reviewed or resolved without waiting for an onsite visit.

24/7 System Monitoring

Enhanced members have a clear path for support requests that require additional review, remote troubleshooting, or onsite service coordination.
If remote support cannot resolve the issue, SHORE Smart Home can coordinate the next appropriate service step.

Remote Diagnostics & Repair

OvrC Connect App Access

Use the OvrC Connect app on iOS and Android devices to reboot supported internet, network, and connected technology components in your home.

Support Escalation Path

Choose the SMART-Care Plan That Fits Your Home

Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.

ENHANCED Membership Plan

$99.99/mo

Eligibility review required before membership begins. Billed annually once approved.

SMART-Care Enhanced begins after SHORE Smart Home confirms that the residence has the required remote-support access in place.

Includes

Prompt service scheduling
24/7 phone-based support
24/7 system monitoring
Remote diagnostics and repair
OvrC Connect app access

Best For

Homes with integrated smart-home control
Connected homes with networks, Wi-Fi, streaming, and surveillance
Homeowners who prefer phone-based support
Clients who want proactive monitoring for supported devices
Shore homes or primary residences that need dependable remote support

Not Included

Concierge priority service scheduling
Next-business-day onsite service target
Pre-season technology inspection
Post-season technology inspection
Preferred labor rates

FAQs

Common Questions About Enhanced

Find answers to common questions about SMART-Care Enhanced, 24/7 phone-based support, proactive monitoring, remote troubleshooting, eligibility, and OvrC access.

Enhanced members receive access to 24/7/365 phone-based technical support from trained support agents who can assist with many common home technology issues.

Yes. Enhanced includes 24/7 system monitoring for supported connected devices. If a monitored device fails to check in, a remote technician receives an alert and can attempt to resolve the problem.

Many common issues can be reviewed remotely. When possible, support agents may troubleshoot, reboot, or help repair supported internet, network, router, and control system issues.

If the issue requires onsite support, SHORE Smart Home can schedule a service visit. Onsite service is billable unless otherwise stated in your agreement.

No. Enhanced requires compatible remote-service access and must be reviewed by SHORE Smart Home before membership begins.

Some homes may require an onboarding visit, network update, Control4 update, or compatible remote-access hardware before SMART-Care support can begin.

No. SMART-Care enrollment begins with a review. This allows SHORE Smart Home to confirm that the home can be properly supported before membership and billing begin.

Support That Starts Before a Service Visit

Many smart home issues can be diagnosed before a technician ever arrives onsite. With OvrC-enabled systems, SHORE Smart Home can remotely access supported devices, check system status, restart equipment, review connectivity, and troubleshoot common issues more efficiently.

That remote visibility helps reduce unnecessary site visits, speeds up support, and gives our team a clearer understanding of what is happening inside the home’s technology system.

For eligible SMART-Care clients, OvrC is part of a more responsive support experience — helping keep networks, entertainment systems, control systems, and connected devices easier to manage over time.

Remote smart home support for SMART-Care Enhanced clients by SHORE Smart Home

Get SMART-Care Support for Your Home

SMART-Care Enhanced gives eligible homeowners a stronger level of support for connected home technology, including phone-based assistance, proactive monitoring, remote troubleshooting, and self-service tools.

Before membership begins, SHORE Smart Home reviews the residence to confirm eligibility and determine whether Enhanced is the right fit.

Request SMART-Care Review

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