Proactive Support for Your Connected Home
A smart home support plan for homeowners who want 24/7 phone-based assistance, proactive system monitoring, and remote troubleshooting for the technology that keeps their home connected.
SMART-Care Enhanced is designed for homes that rely on connected technology every day. From networks and Wi-Fi to control systems, entertainment, surveillance, and connected devices, Enhanced gives you a stronger level of support than a basic service plan.
Through our support partnership with Parasol, Enhanced members receive access to 24/7 phone-based assistance, proactive system monitoring, remote diagnostics when available, and the OvrC Connect app for basic self-service troubleshooting.
A Proactive Support Plan for Modern Smart Homes
Connected homes depend on many systems working together behind the scenes. SMART-Care Enhanced helps protect that experience with remote support, proactive monitoring, and direct access to live technical support agents when something needs attention.
This plan is best for homeowners who want more than basic support, but do not require Concierge-level benefits such as next-business-day priority service, seasonal technology inspections, or preferred labor rates.
What SMART-Care Enhanced Includes
SMART-Care Enhanced is designed for homeowners who want a stronger support experience, including 24/7 phone-based support, proactive system monitoring, remote diagnostics when available, and OvrC Connect app access for eligible homes.
Prompt Service Scheduling
Enhanced members receive prompt service scheduling when onsite support is needed, helping service requests move through a clear and organized support path.
24/7 Phone-Based Support
Enhanced members receive access to 24/7/365 phone-based technical support from trained support agents who can assist with many common home technology issues.
24/7 System Monitoring
Supported connected devices can be monitored around the clock. If a monitored device fails to check in, a remote technician is notified and can attempt to resolve the issue.
Remote Diagnostics & Repair
When available, support agents can remotely troubleshoot, reboot, and help resolve issues with internet service, network components, routers, and control systems.
OvrC Connect App Access
Use the OvrC Connect app on iOS and Android devices to reboot supported internet, network, and connected technology components in your home.
Support Escalation Path
Enhanced members have a clearer path for support requests that require additional review, remote troubleshooting, or onsite service coordination when remote resolution is not possible.
Choose the SMART-Care Plan That Fits Your Home
Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.
$99.99/mo
Eligibility review required before membership begins. Billed annually once approved.
SMART-Care Enhanced begins after SHORE Smart Home confirms that the residence has the required remote-support access in place.
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FAQs
Common Questions About Enhanced
Find answers to common questions about smart home integration, lighting control, motorized shades, whole-home audio, home theater, and ongoing support for homes in South Jersey.
Support That Starts Before a Service Visit
Many smart home issues can be diagnosed before a technician ever arrives onsite. With OvrC-enabled systems, SHORE Smart Home can remotely access supported devices, check system status, restart equipment, review connectivity, and troubleshoot common issues more efficiently.
That remote visibility helps reduce unnecessary site visits, speeds up support, and gives our team a clearer understanding of what is happening inside the home’s technology system.
For eligible SMART-Care clients, OvrC is part of a more responsive support experience — helping keep networks, entertainment systems, control systems, and connected devices easier to manage over time.
Get SMART-Care Support for Your Home
SMART-Care Enhanced gives eligible homeowners a stronger level of support for everyday smart home, network, entertainment, control, and connected technology systems, with access to phone-based support, proactive monitoring, remote troubleshooting, and self-service tools when the system is properly configured.
Before membership begins, SHORE Smart Home will review the residence to confirm that the system is eligible and SMART-Care Enhanced is the right fit.