Essential Support for Your Smart Home

A simple support plan for eligible homes that need a reliable way to request help, troubleshoot common issues, and access remote support for connected home technology.

SMART-Care Essential serves homeowners who want straightforward support without proactive monitoring, priority service, or Concierge-level benefits.

A Practical Support Plan for Everyday Technology Issues

Smart home systems simplify daily life, but networks, streaming devices, routers, control systems, and connected equipment still need attention from time to time.

Through our support partnership with Parasol, Essential members may receive access to 24/7 chat-based assistance, remote diagnostics when available, and OvrC Connect access for basic self-service troubleshooting.

Before membership begins, SHORE Smart Home confirms that the residence has the required remote-support access in place. If the home needs additional hardware, software updates, or onboarding work, our team will review those steps first.

What SMART-Care Essential Includes

SMART-Care Essential combines chat-based support, remote troubleshooting, OvrC Connect access, and a clear service path for eligible homes.

Prompt Service Scheduling

Request service through a clear support path when onsite help is needed. Our team schedules Essential members based on calendar availability and standard service procedures.
As a result, homeowners have a defined way to move from remote support to onsite service when necessary.

24/7 Chat-Based Support

Get support through email, text messaging, or online chat for common smart home, network, streaming, and connected technology issues.
In many cases, support agents can review the issue remotely before the homeowner needs an onsite visit.

Remote Diagnostics & Repair

When available, support agents can remotely troubleshoot, reboot, and help resolve issues with internet service, network components, routers, and control systems.

OvrC Connect App Access

Use the OvrC Connect app on iOS and Android devices to reboot supported network and connected technology components in your home.

Choose the SMART-Care Plan That Fits Your Home

Every home is different. SMART-Care plans are designed to provide the right level of support based on how much technology is in the home, how often the home is used, and how quickly you want access to help when something needs attention.

Essential Membership Plan

$59.99/mo

Eligibility review required before membership begins. Billed annually once approved.

SMART-Care Essential begins after SHORE Smart Home confirms that the residence has the required remote-support access in place.

Includes

  • Prompt service scheduling
  • 24/7 chat-based support
  • Remote diagnostics and repair
  • OvrC Connect app access

Best For

  • Smaller smart home systems
  • Homes with Basic Connected Technology
  • Homeowners who prefer chat, email, or text support
  • Clients who want remote troubleshooting without proactive monitoring
  • Systems that do not require priority onsite response

Not Included

  • 24/7 phone-based support
  • 24/7 proactive system monitoring
  • Priority service scheduling
  • Pre-season technology inspection
  • Post-season technology inspection
  • Preferred labor rates

FAQs

What SMART-Care Essential Covers

Find answers to common questions about SMART-Care Essential, remote support, eligibility requirements, OvrC access, and what happens when an issue cannot be resolved remotely.

No. Essential includes 24/7 chat-based support through email, text messaging, or online chat. Higher-tier SMART-Care plans include phone-based support.

No. Essential does not include 24/7 proactive system monitoring. For monitored support, choose the Enhanced or Concierge plan.

Support agents can review many common issues remotely. When possible, support agents may troubleshoot, reboot, or help repair supported internet, network, router, and control system issues.

If the issue requires onsite support, SHORE Smart Home can schedule a service visit. Onsite service is billable unless otherwise stated in your agreement.

No. SMART-Care requires compatible remote-service access at the residence. SHORE Smart Home will review the system before membership begins and confirm whether the home is eligible.

Some homes may require an onboarding visit, network update, Control4 update, or compatible remote-access hardware before SMART-Care support can begin.

SMART-Care enrollment begins with a review. This helps us confirm that the home can be properly supported before membership and billing begin.

Support That Starts Before a Service Visit

Our team can diagnose many smart home issues before a technician ever arrives onsite. With OvrC-enabled systems, SHORE Smart Home can remotely access supported devices, check system status, restart equipment, review connectivity, and troubleshoot common issues more efficiently.

That remote visibility helps reduce unnecessary site visits, speeds up support, and gives our team a clearer understanding of what is happening inside the home’s technology system.

For eligible SMART-Care clients, OvrC is part of a more responsive support experience — helping keep networks, entertainment systems, control systems, and connected devices easier to manage over time.

Remote smart home support using OvrC for eligible SHORE Smart Home clients

Get SMART-Care Support for Your Home

SMART-Care Essential gives eligible homeowners a reliable first level of support for everyday smart home and network issues, including remote troubleshooting and self-service tools.

Before membership begins, SHORE Smart Home reviews the residence to confirm eligibility and determine whether Essential is the right fit.

Request SMART-Care Review
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