SMART-Care Support
Need help with your SHORE Smart Home system? Use this page to reach the right support path for live chat, service requests, phone support, and after-hours guidance.
Choose Your Support Path
Live Chat Support
Available to all active SMART-Care clients for troubleshooting help, basic system guidance, or after-hours support.
Available through our SMART-Care support partner.
Call SMART-Care Support
Available to SMART-Care Enhanced and Concierge clients who need direct phone support for an active SHORE Smart Home system.
For active Enhanced and Concierge SMART-Care clients only.
Submit a Support Request
Available to SMART-Care Enhanced and Concierge clients for email-based support requests. Submit your issue and, if needed, a support agent will follow up.
Best for non-urgent service requests, scheduling, or issues that may require office review.
Before You Contact Support
To help us respond faster, please have the following ready:
- Your name
- Property address
- System or room affected
- Short description of the issue
- Any recent power, internet, or construction activity
After-Hours Support
After-hours support is available for active SMART-Care members. Support for clients without an active SMART-Care plan may be available on a billable basis.
For non-member clients, after-hours support is billed at $49 per incident, which includes the first 15 minutes of support. Additional support time is billed at $5.00 per minute.
Need Help Now?
Choose the option that best matches your situation and our team will help route the request from there.